8pgm Frequently Asked Questions

If your connection drops while playing, the game session is still recorded on the server. Once you reconnect and log in, you can check your game session under Game History. In live casino games, you can view the result of the round you were in when the connection dropped. If the issue is not resolved, contact us via 24/7 Live Chat for assistance.

No app download needed. You can access 8pgm.run directly from Chrome, Safari, Firefox, or Samsung Internet on your Android or iOS phone and play right away. The site is mobile-friendly and displays properly on any screen size. Slots, live casino, and football games are all available through the browser.

You can play on Android and iOS phones, tablets, Windows or macOS computers, and any internet-connected browser-based device such as a smart TV browser. Using an up-to-date browser version gives you the best experience. The design and features are the same regardless of which device you use.

Yes. Open 8pgm.run in Chrome, tap the menu (⋮), and select "Add to Home screen". In Safari, tap the Share icon and select "Add to Home Screen". The shortcut lets you open the site with one tap just like an app — no download required and completely free.

First, clear your browser cache — in Chrome go to Settings > Privacy > Clear browsing data. In Safari go to Settings > Safari > Clear History and Website Data. Then restart your phone and try again. If the problem persists, try switching from mobile data to WiFi, or contact us via Live Chat.

Log in to 8pgm and open the deposit menu, then select KBZPay. Transfer the amount from your KBZPay app to the KBZPay number provided, then upload a screenshot of the transfer. The minimum deposit is 5,000 Ks and the amount will appear in your account within minutes. Keep the reference number — it will be useful if any issue arises.

Current deposit methods are KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. The minimum deposit for all methods is 5,000 Ks and no fees are charged. Nearly all players in Myanmar already use these methods daily.

Deposits are normally processed within a few minutes. If more than 30 minutes have passed and the amount has not arrived, keep your transfer receipt screenshot and contact us via Live Chat. Slight delays can occur due to exchange rate changes or bank processing delays. Most issues are resolved within 1–2 minutes.

8pgm does not charge any deposit fees. However, note that payment providers such as KBZPay and Wave Money may apply their own transfer fees. Those charges depend on the payment provider's own policy, which you can check in their app.

The minimum deposit for all methods is 5,000 Ks. You can deposit from 5,000 Ks and start playing games right away. If it's your first deposit, you also receive a 200% Welcome Bonus, making it even more worthwhile.

VIP cashback is a weekly cash reward calculated on a player's valid losses for that week and paid out once a week. Depending on your tier, you can receive between 0.2% and 0.8% of your losses back. Because you receive cashback regardless of whether you win or lose, it makes it easier to keep playing.

The 4 VIP tiers are Bronze (up to 0.2% cashback per week), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). The more you play, the higher your tier and the higher your cashback rate. This tier system is 8pgm's way of rewarding player loyalty.

Just play consistently to move up a tier. The more you wager, the closer you get to the next tier. The 8pgm VIP team will notify you when your tier changes, and you can contact Live Chat anytime if you have questions.

VIP players get more than just weekly cashback — you also get priority withdrawals, dedicated VIP support, and personalised special offers. The higher your tier, the better the service. These perks reflect that 8pgm is a platform that values each individual player.

Bonus expiry depends on the bonus type. Generally, if wagering requirements are not met within the set period after the bonus is credited, the bonus may be forfeited. You can check the exact expiry of your current bonus on the promotion page, or ask via Live Chat.

When you refer a friend and they make their first deposit, you receive 8% of that deposit amount as a bonus (up to 10,000 Ks per friend). On top of that, you earn a weekly commission of 0.2% of that friend's valid bet amount. These rates stay the same no matter how many friends you refer.

No. The 200% Welcome Bonus can only be claimed once per player. It cannot be claimed again from the second deposit onward. That said, ongoing offers like VIP cashback and the referral bonus are still available to keep earning from, so you are not missing out.

Slots games generally count in full toward wagering requirements. The ratio for live casino games and football betting may differ — check the promotion page for details. You can also contact 24/7 Live Chat and the team will explain in Burmese.

For example, if you deposit 20,000 Ks, you receive a bonus of 40,000 Ks, giving you a balance of 60,000 Ks. The wagering requirement is 40,000 Ks × 10 = 400,000 Ks — meaning you need to wager a total of 400,000 Ks before you can withdraw any winnings from the bonus. Once that wagering is complete, the path to withdrawal is clear.

Withdrawal requests can be submitted 24 hours a day, 7 days a week. You can request at night or on public holidays, and processing normally takes between 30 minutes and 3 hours. Note that bank processing delays may occasionally cause it to take longer. You can ask Live Chat directly about any specific transaction.

The minimum withdrawal amount is 30,000 Ks. Once your balance reaches 30,000 Ks, you can submit a withdrawal request. The full amount is transferred to your wallet with no fees deducted.

If more than 3 hours have passed since you submitted your withdrawal request and the funds have not arrived, contact 24/7 Live Chat with your transfer account details and request ID. The support team will check and assist you. You can reach them in Burmese, so explaining the issue is straightforward.

Yes, you can. However, you must first complete a wagering requirement of 10 times the bonus amount. For example, if your bonus is 300,000 Ks, you need to wager 3,000,000 Ks before withdrawing. Once wagering is complete, both the bonus and the winnings can be withdrawn through the normal withdrawal process.

No. Withdrawals can only be made to your own KBZPay, Wave Money, or bank account. This is required to protect financial security and player privacy, and 8pgm enforces this policy strictly.